I. General Provisions

The owner of the online store operating at www.ketenstore.pl is Keten Group Veysel Tuncay.

The principal place of business and service address: ul. Puszkarzy 7, 04-436 Warsaw, NIP: 9522254388, REGON: 528242970 (hereinafter referred to as the “Seller” or “Service Provider”).

These Terms and Conditions (hereinafter: the “Terms”) define the general rules and conditions of sales conducted by the Seller via the online store available at www.ketenstore.pl (hereinafter: the “Online Store”), as well as the rules for the provision of electronic services by the Service Provider via this website.

The Terms are addressed to both consumers and entrepreneurs using the Online Store. The provisions of the Terms are not intended to exclude or limit any consumer rights granted under mandatory legal provisions.

Subject to Section IX clauses 14 and 17, provisions relating to Consumers shall also apply to Entrepreneurs with consumer rights.

Announcements, price lists, and other information about products published on the Online Store website do not constitute an offer within the meaning of the Civil Code, but merely an invitation to conclude a sales contract.

II. Definitions

III. Rules of Using the Online Store

Placing Orders does not require Registration.It is prohibited to:

IV. Registration

Registration is voluntary and not required to place Orders.It allows:

To register, the user fills out a form with personal data, email (login), and password.The user must accept the Terms. After registration, a confirmation email is sent.Each user may have only one Account and may delete it at any time.

V. Placing and Processing Orders

Orders can be placed 24/7 via the website.To place an Order:

Submitting an Order constitutes an offer to conclude a Sales Agreement.Order confirmation is sent by email (not equal to acceptance).Acceptance occurs within 5 Business Days via email confirmation at that moment the Sales Agreement is concluded.If not accepted, the agreement is not concluded and payments are refunded.Orders cannot be modified after submission.

VI. Prices and Delivery Costs

Prices are in PLN/EUR and are net (excluding VAT).Delivery costs are not included and are shown during checkout.Prices valid at the time of Order apply.Promotions do not affect previously placed Orders.

VII. Payments

Available payment methods include:

Payment must be made within 7 days unless cash on delivery is selected.

VIII. Delivery

Delivery via courier or parcel locker (InPost, DPD, FedEx).Available within Poland, Scandinavia and Europe.Delivery time may be up to 14 business days for custom products.Seller ensures proper packaging and defect-free products.The Seller is not responsible for delivery issues caused by the Customer.

IX. Complaints (Product Claims)

Customers may file complaints via email or post.Complaints should include:

The Customer must send the defective product at their own cost.If a defect exists, the Customer may:

The Seller responds within 14 days.Warranty period: 2 years.Consumers may use out-of-court dispute resolution systems (e.g., EU ODR platform).

X. Withdrawal from the Agreement

Consumers may withdraw within 30 days without reason.The Product must be returned within 30 days.The Product should be unused and complete.Certain sealed goods cannot be returned after opening for hygiene reasons

XI. Refunds

Refunds are made within 14 days in cases such as:

Refunds are made using the same payment method.

XII. Privacy and Personal Data

XIII. Electronic Services

The Seller provides free services:

A web browser is required.Users may terminate the agreement at any time.

XIV. Final Provisions

Changes to Terms take effect after 14 days.Customers are bound by the Terms valid at the time of Order.Use of store content without permission is prohibited.Disputes are resolved by competent courts.Polish law applies.